Achieving Service Excellence for RelativityOne
Operational excellence is essential to quality customer experience. In e-discovery, innovation can’t be limited to incremental features and functions—to be a successful solution provider, you need to continually refine efficiency and effectiveness of your services to drive value to your clients. In this session, Cliff Dutton, Chief Innovation Officer of Epiq and Relativity will share their experience delivering quality service and a model for excellence in RelativityOne. You’ll glean insights on a variety of topics, including training, project launches, staffing, reporting, and workflow automation.
Cliff Dutton - Chief Innovation Officer, Epiq Andrew Watts - CIO, Relativity